The "new" Sparrow. Is it the new steel and brick structures going up? Is it the new focus on customer service? Is it the focus on employee satisfaction? How about physician satisfaction? With so many "new" things going on, will we recognize any of the pieces of the past Sparrow that contributed so greatly to its success? The "new" Sparrow is deep into the transition from a community hospital to a regional referral center (trauma, neonatal care, intensive care-cardiac, neuro, renal, cancer, orthopaedics).
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